DEPOSIT:

As we have reserved time and space in our schedules specially for you, we require a NON-REFUNDABLE 20% deposit when reserving your appointment online. Your deposit will be credited toward the full price of your treatment scheduled. In the event of a cancellation less than 48 hours from your scheduled appointment time, your deposit will automatically be forfeited. A new deposit will be required to make a new appointment. Please see our full cancellation policy below.

CANCELLATIONS:

A 48 hour notice is kindly requested for cancellations and rescheduling. In the event of a less than 48 hour notice or no call/no show, we reserve the right to charge up to 100% of the total scheduled treatment. Your initial deposit will be credited toward the cancellation fee.

If you need to cancel an appointment with less than 48 hour notice, your deposit will automatically be forfeited and an additional deposit will be required for a future appointment reservation.

In the event of a life emergency or sickness requiring you to cancel or reschedule within less than 48 hours notice, we will assess the situation with sensitivity as to whether or not the deposit will be forfeited or if a cancellation fee will be required.

We appreciate you for respecting our time and thank you for your understanding.

PAYMENT:

We do not accept cash payments, however we do accept all major credit card companies. We also take Apple-pay.

As per our cancellation policy, please note that your credit card information is collected and kept in a secure server when reserving your appointment. Your information is only ever accessed in the event of a cancellation or reschedule less than 48 hours of your scheduled appointment time.

GRATUITY:

Gratuities are kindly appreciated. You may add gratuity by way of credit card or you may also leave a cash gratuity for your Esthetician. Industry standard suggests 20% of your total treatment cost.

TARDINESS :

We understand that sometimes being late is outside of your control. However, depending on circumstances, we may have to abbreviate or reschedule your appointment. If you arrive late, you will still be charged in full for the treatment scheduled, but may receive an abbreviated session.

CONTRAINDICATIONS:

The following conditions will most likely prevent or restrict a facial treatment:

Viruses including but not limited to: covid-19, influenza, coldsores, kankersores, colds, warts, etc. Bacterial infections including but not limited to: impetigo, boils, conjunctivitis, styes, etc. Fungal infections including but not limited to: ringworm, blepharitis, etc. Miscellaneous health conditions including but not limited to: Undiagnosed lumps or swelling, severe eczema or psoriasis, fresh bruising, open sores, tooth abscess, broken jaw or other facial bone, head lice, recently consumed alcohol, under the influence of drugs, unstable blood pressure, recent head injury, recent neck injury, fever, and or any other contagious disease or infection.